Thursday, April 3, 2014

Country Representative - Catholic Relief Services

Position Title: Country Representative

Dept/Location:  India  

Job Band: E

FLSA: Exempt 

Reports To: Regional Director

About CRS: Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need. 

Job Background/ Summary 

Catholic Relief Services (CRS) has been operational in India since 1946, during which time it has implemented programming in multiple sectors across the Indian sub-continent.  CRS’ main office in India is located in New Delhi with sub-offices and operation sites in six states (Assam, Bihar, Orissa, Tamil Nadu, Uttar Pradesh and West Bengal).  CRS’s current programming sectors in India include health, livelihoods, women & child protection, and disaster preparedness and response.  The country program is made up of 90 staff and has a network of more than 40 local and grassroots organizations that reach hundreds of thousands of people across India.  Through this network, CRS continues to reach India’s remote interior villages and people who are among the most impoverished and vulnerable in the country.

The CRS Country Representative in India is responsible for the overall leadership and management of the country offices and operation sites, including stewardship of agency resources, projects, and personnel. The Country Representative is CRS’ principal representative to the Catholic Church in India and Nepal, the Government of India, donors, international organizations and local civil society organizations. The position requires an individual with strong leadership abilities; representational, communication, and risk management skills; and a facility for developing networks to build partnerships and diversify program resources. S/he will be responsible for the overall coordination and direction of the country program, provide necessary coaching and supervision for department managers directly under his or her supervision, ensure high quality program design and implementation, maintain efficient management of public grants and private funds for compliance and high quality reporting and provide oversight of financial management systems.

Primary Functions 


• Provide leadership at the country program level to ensure staff understand and work towards the long term vision and strategies of CRS in India and Nepal.
• Develop strategies to ensure strong representation to the Church, United States Government, local governments and authorities, international organizations, other donors, international and national PVOs, and other appropriate networks. 
• Develop and maintain strong partnerships with local implementing partners such as the Church and local and international agencies.
• Represent CRS at the highest levels in India and Nepal.
• Seek and pursue opportunities to raise the profile of the work of CRS and its partners, as well as the needs and challenges of its beneficiaries.


• Responsible for the effective operation and functions of program quality/technical assistance, finance, material resource management, growth, administration, IT and audit.
• Ensure that systems are in place to enable CRS to adhere to agency policies and procedures and that those policies and procedures are understood by all staff.
• Ensure compliance with donor administrative and financial requirements.

Staff Management and Development: 

• Supervise and mentor staff, including the development of performance plans and assessments of performance.
• Provide constructive feedback and counsel staff on appropriate career paths and professional development.
• Oversee the management, coaching and development of national and international staff to build a cadre of skilled and committed personnel.
• Ensure diversity in recruitment practices and identify/recruit motivated and committed personnel.
• Encourage principles of a just workplace and promote staff care and well-being.

Security and Emergency Response Management:

• Oversee the management of all security issues, including appropriate responses to emergency situations as they arise
• Keep security, evacuation and contingency plans current and revise annually, or as necessary, and ensure adherence by all CRS staff.
• Supervise emergency responses.


• Ensure open communication and encourage principles of a just workplace.
• Maintain a healthy and empowering office environment that encourages honest communication between CRS staff and partners.
• Ensure positive and productive communication with the Episcopal Conference and with the dioceses supported by CRS.
• Ensure open communications with regional management staff, regional technical advisors, and HQ departmental staff.

Strategic Direction, Program Quality and Growth:

• Implement the country program Strategic Program Plan in accordance with regional and agency strategy.
• Oversea short- and medium-term strategic planning for implementation of high quality programs.
• Identify opportunities for appropriate expansion and growth of programs and the acquisition and investment of human resources.
• Ensure that management and programming quality standards are upheld and that the country program strategic plan is applied appropriately.

Agency-wide Competencies (for all CRS Staff)
These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results.
• Serves with Integrity
• Models Stewardship
• Cultivates Constructive Relationships
• Promotes Learning

Country Representative Competencies

These are rooted in the mission, values, and principles of CRS and used by each country representative to fulfill his or her responsibilities and to achieve the desired results.
• Leads toward Strategic Results
• Manages Risk and Complexity
• Represents and Partners Strategically
• Champions Learning and Performance


• Masters in International Development/Relations or related field
• 10 or more years of progressively responsible experience in PVO leadership and management
• Previous experience managing a large-scale PVO country program
• Proven ability to negotiate and work with local government
• Strong interpersonal, communication and organization skills as well as good judgment, vision and maturity
• Ability to operate successfully amidst complexity and uncertainty
• Demonstrated effectiveness with short- and long-term planning, as well as financial, human resource, and program management
• Experience with institutional strengthening and partnership building helpful
• Ability to work effectively in diverse environments and under pressure
• Demonstrated understanding of the importance of staff development
• Fluency in English

Personal/Professional Skills:

• Strong interpersonal, communication and organizational skills as well as good judgment and vision.
• Strong written and verbal communication skills.
• Familiarity and/or appreciation of the social teachings of the Catholic Church and its structure; ability to work well within this framework 
• Commitment to the Agency's mission and strategy

Key Working Relationships

Internal: ESA Regional Director, DRDs for PQ and MQ, regional technical advisors, HQ departments, Overseas Support Department, PQSD, US Operations, and Human Resources.
External: Catholic Church Officials, Catholic Church agencies, local partner organizations, host country government agencies, donor agencies, international and national non-governmental organizations, UN agencies, foreign governments.

Physical Requirements/Environment: The position is based in New Delhi requiring travel at least 25% of time. 

Disclaimer Clause: This job description is not an exhaustive list of the skill, effort, duties and responsibilities associated with the position.


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