Senior Manager Information Technology - British Council (Apply by: October 07, 2015)

Region: South Asia

Country: Gurgaon, India

Department: Business Support Services

Job Category: IT

Pay Band: Locally appointed Grade G

Vacancy Description

Pay Band G/ Starting CTC INR 7,35,000 per annum plus benefits/ Indefinite Contract/ Open to all/Must have valid permit to work in India/ Closing Date 7th October 2015 (23:59)

Context: The British Council is the UK’s International organisation for educational opportunities and cultural relations. India is a priority country for the British Council and our current operations through a network of 9 offices across India, including the 4 main metro cities and five further cities, engage with over 3 million people a year – and is set to grow.  We work across 3 strategic business units, Education & Society, English & Exams and the Arts.

South Asia Region: The region is of high priority for the UK covering both high-growth economies (notably India, with a population of 1.2+bn) and other countries important to the UK from a security perspective, principally Pakistan and Afghanistan.  It comprises India, Pakistan, Bangladesh, Afghanistan, Sri Lanka, Iran (non-represented) and Nepal. Programme priority areas are English, where there is a need to develop a stronger product offer for teachers and learners; Higher Education (with large opportunities in market intelligence and knowledge transfer) and the Arts. The region also includes one of the largest Exams businesses in the network.    

The local IT staff manages the IT services delivery in collaboration with:

• The Global Service Desk (GSD) – a centralized help-desk support centre for the British Council worldwide.
• The regional HUB – regional IT service centres that manages the Global Technology Infrastructure (GTI) in SA region.

Our infrastructure utilises the following software for its key areas of functionality:

• Microsoft Windows Server 2003 / 2008 SP2 (server operating system)
• Microsoft Exchange Server 2010 SP3 (messaging)
• Microsoft System Center Configuration Manager 2007 R2 (systems management)
• Microsoft System Center Operations Manager 2007 R2 (systems monitoring)
• Microsoft Internet Security and Acceleration Server 2000 (web caching/filtering)
• Microsoft Office SharePoint Server 2007/SharePoint 2010, MS SQL
• McAfee VirusScan Enterprise 8.7i with ePO (antivirus and security suite)
• Symantec Backup Exec 12.x / 2010 R3 (backup)
• Microsoft Windows 7 SP1 (client operating system)Microsoft Office 2010 (office suite)
• Active Directory integrated wireless infrastructure utilising RADIUS server  

The Opportunity: The post holder will have an overall responsibility for maintaining and improving IT services and standards through network of offices across India.  It will ensure that global and local IT standards and policies are followed in the maintenance of servers & equipment and in negotiating & managing Service Level Agreements for the provision of IT services within India.   

For further information please see the documents below:

Role Profile.pdf

British Council Behaviours.pdf

To qualify the candidate must be a graduate in any discipline from a reputed University. Certification in MCSE in W2K3 or above is essential. ITIL V3 Foundation, CCNA Certification, PRINCE 2 or other project management qualification is desirable.   

The candidate must have at least 5 years IT experience on server administration, web application, networking and providing technical and business application support is essential. The candidate must possess knowledge, experience and understanding of best practice in IT processes and systems. 

If you are interested and feel you are suitable for the role, please apply by 7th October 2015. (23:59) .   

For Apply: Click here

The British Council is committed to a policy of equal opportunity. Our policy aims to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, marital status, race, colour, creed, ethnic origin, sexual orientation, age or disability.  

British Council has a fundamental duty of care towards all children we engage with including a duty to protect them from abuse (Abuse falls into four categories: physical abuse, sexual abuse, emotional abuse and neglect). In the context of our work, child protection therefore means putting in all reasonable measures in our activity planning and work practices to protect children engaging in British Council activities from abuse. We believe in establishing a child safe environment one that has a careful and thorough staff selection process, child friendly policies, clear guidelines and management systems in place.