Tuesday, November 18, 2014

Quality Assurance Specialist - CARE India (Apply by: 30th Nov'14)

Position: Quality Assurance Specialist
Grade/Level: D/Middle Management
Project/Unit: State RMNCHA Unit (SRU), Bihar TSU 
Reports to: Director SRU
Location: Patna, Bihar
Project duration: 4 Years

Project Background

The confluence of four key factors creates a pivotal opportunity to accelerate progress toward achieving the government of Bihar’s (GoB) 2017 targets for reductions in rates of mortality, fertility and malnutrition, and increases in immunization coverage.

These factors include:
a) Consistent political support from GoB to improve the health of women and children, exemplified most recently by the launch of the Human Development Mission (Manav Vikas Mission) under the chairmanship of Chief Minister in the state; 
b) Recent launch of the government of India’s (GoI) RMNCH+A strategy; 
c) Success of the Ananya program in identifying strategies and developing solutions that support these goals; and 
d) Recognition by the Health Department and Social Welfare (ICDS) Department of the value of the work of Ananya and other development partners in Bihar. 

To capitalize on this opportunity, CARE will lead the establishment of a Technical Support Unit (TSU) constituted with major development partners[1] (DFID/BTAST, UNICEF, UNFPA, NIPI and WHO/NPSP), that will closely work with and support the Health and Social Welfare (ICDS) Departments of the GoB in their endeavour to achieve rapid and sustainable change in health and nutrition. 

The proposed TSU will provide catalytic support to the two departments to refine policies, systems and processes, transform capabilities and behaviours, and build ownership to unlock the potential of both public and private sector providers to effectively implement solutions. 

The work of the TSU will focus on effective technical interventions in maternal and child health, family planning and nutrition. Key drivers of change will include the transfer of skills and building ownership of approaches and solutions by Health and Social Welfare (ICDS) Departments. 

The State RMNCH+A Unit (SRU) of the TSU will consist mainly of technical experts from CARE and other development partners who will work closely with GoB to develop effective strategies to achieve GoB’s 2017 targets for reductions in rates of mortality, fertility and increases in immunization coverage.

Job Summary

The Quality Assurance Specialist will work under the supervision of the Director SRU. S/he will assist the SRU in preparing plan for quality improvement in public health facilities. S/he will also develop various tools, checklist, guideline etc. for quality improvement. S/he will bring in the field perspective to deliberations and decisions in the SRU, and contribute to techno-managerial support provided to the SHS. S/he will closely work with the Technical team and the M&E Cell under the guidance of Director SRU to ensure the technical integrity of interventions and promote data driven management within project and in government systems.

Contract/Key Relationships 

Quality Assurance Specialist will report to Director SRU and will work closely with other TSU Units.

Key Responsibilities

• Coordinate and support the state health society in developing roadmap, policies, norms and standards for quality improvement processes.
• Develop tools, checklist, guidelines etc. for quality improvement processes
• The Quality Assurance Specialist shall seek advice from other health professionals in SRU where necessary to ensure that all aspects of the services provided in the facility are provided in accordance with generally accepted professional standards.
• Travel to regions and districts and maintain live communication with key functionaries in the field (from department of health, and PPS and CML teams) to understand bottlenecks to implementation of planned interventions, and propose operationally viable solutions to the SRU.
• Network with Government functionaries, other key players and development partners at the state level who are working in the field of quality improvement in health facilities.
• Represent the program at all relevant forums at the district, regional and state levels as required for sharing of ideas and best practices. 
• Stay abreast of changes regarding quality assurance programme supported by National Health Mission, best practices and innovations taking place in the sector.
• Support any specific techno-managerial efforts of the TSU that come up from time to time. 
• This position would require approximate 40 % of time to travel to project areas 

Qualification & Experience


• Minimum MBBS with over 2 years of clinical experience in the area of Maternal and Child Health. 
• Minimum 5 years of experience in managing hospital.


• A post-graduate degree in hospital management 
• Deep familiarity with concepts of quality improvement and quality assurance processes
• Experience of planning and implementing quality improvement programme at large scale 
• Demonstrated experience in working with PHCs and CHCs, preferably in Northern States of India

Skills & Competencies 

• Demonstrated ability to mobilize Government systems to strengthen quality improvement processes in public/private health facilities 
• Ability to train/mentor field team on quality improvement processes to build techno managerial skills, and to mentor subordinates to be good mentors in turn.
• Demonstrated ability to objectively analyze data and has an eye for detail
• Proven ability to conceptualize, analyze, innovate, plan, write and execute ideas, as well as impart knowledge and skills
• Excellent interpersonal, communication and presentation skills 
• Excellent negotiation skills
• Demonstrated learning agility, pro-activeness and openness to embrace new technologies at work
• Ability to travel extensively to gather first-hand information about progress in quality improvement processes in RMNCH+A districts and other districts
• Ability to function effectively as a team member and respect diversity in a team
• Fluency in English and knowledge of local working language (Hindi) is essential.

Candidates should visit http://apps.careindia.org/eis/Recruitment/frmCareerOptions.aspx to apply for the positions online.

The last date of receiving applications for all the above position will be 30 Nov 2014. Only short-listed candidates would be contacted. 

“CARE India is an equal opportunity and diversity promoting employer. Therefore Women, persons differently abled, SC/ST/ OBC candidates are especially encouraged to apply”

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