Technical Trainer - SightLife Global (Apply by: 30th Sept'14)

JOB DESCRIPTION

Technical Trainer, New Delhi, SightLife Global

1. POSITION VACANT:  Technical Trainer, Sightlife Global, New Delhi (TT-SG)

2. ORGANIZATION BACKGROUND:

Headquartered at Seattle, WA-USA, SightLife is one of the leading eye banks in the world, and serves as an international non-governmental organization (INGO) to eliminate corneal blindness.

Working with surgeons in over 30 countries, SightLife and its Global Partners restore sight to more than 20 men, women, and children each day. This is accomplished through eye banks, which are centers for the recovery and placement of eye tissue used in cornea transplants. SightLife’s mission is to eliminate corneal blindness globally through partnerships with eye banks in developing countries, where 90% of the 10 million people suffering from curable corneal blindness live.

SightLife constitutes a small team of senior management and distribution professionals for this purpose. This is an exciting opportunity to come on board an ambitious social initiative which will beneficially impact millions of Indians suffering from reversible blindness. 

For more information please visit, http://www.sightlife.org

3. JOB DESCRIPTION/ RESPONSIBILITIES:

SightLife wishes to recruit their first Technical Trainer. The post holder shall be a solution-minded, experienced communicator, responsible for driving awareness and adoption of Sightlife eye bank management systems, by all customers. The position requires a customer focused, hands-on solution provider, connecting the Information Technology Business Solutions team to customers and successfully developing solution education programs.

Key Responsibilities:

(1) Designing, developing and delivering software applications training programs and individual classes;

(2) Driving adoption growth, directly linked to customer utilization of SightLife’s platforms;

(3) Gathering customer feedback on solution improvement, reviewing open issues, and proposing enhancements that allow customers to achieve business goals; 

(4) Providing primary support to customers using SightLife’s platforms;

(5) Nurturing relationships with key customers and being the first point of contact for understanding their evolving needs;

(6) Partnering with the Business Solutions team and Program Managers to build requirements for optimized onboarding and relationship management communications;

(7) Owning internal and customer facing solution messaging, documentation and updates;

(8) Experimenting with various education techniques to optimize effectiveness;

(9) Interfacing with customers’ employees and volunteers;

(10) Establishing periodic refresher programs as well as advanced skill trainings;

(11) Building online training modules as a self-learning platform;

(12) Coordinating and maintaining regular communications and updating with customers’ senior management;

(13) Ability to travel 30-40% of time in India and internationally.

4. QUALIFICATIONS, EXPERIENCE AND COMPETENCIES:

Qualification:

A Bachelor’s degree is essential. An MBA or advanced degree is desirable.

Experience:

Applicants must have a minimum of three years of Technical Training or equivalent experience, delivering software training.

Skills and Attributes:

(1)Top-notch ability to deliver successful training and skills-transfer programs;

(2) Highly effective communication and customer relationship management skills, along with strong presentation skills;

(3) Proven experience with adult learning principles, methodologies, and course design techniques;

(4) Hands-on knowledge of enterprise and desktop applications;

(5) Excellent interpersonal skills, with emphasis on motivational skills and a positive attitude;

(6) Exceptional written and verbal communication skills with the ability to create compelling positioning/messaging strategy and present complex information clearly and concisely;

(7) Consultative and result driven;

(8) Ability to understand people’s difficulty in using and adopting systems and translate them into training needs;

(9) Strong work ethic;

(10) Knowledge of health care business to include many or all of the following: Solution Knowledge, Health Advocacy, Marketing Processes and Sales;

(11) Personal commitment to organ and tissue donation is essential;

(12) Experience in Microsoft Dynamics CRM is desirable.

5. COMPENSATION OFFERED:

Gross compensation starts from Rs. 5 lacs per annum on a cost to organization basis. Offers shall be commensurate with the selected candidate’s ability, experience and salary history.

6. LOCATION: New Delhi

7. REFERENCE:

TT-SG

8. CONTACT INFORMATION:    

Senior Consultant

Strategic Alliance Management Services P Ltd., 

1/1B, Choudhary Hetram House, 

New Friends Colony (East), 

Bharat Nagar, New Delhi -110 025

Email: tt.sg@sams.co.in 

Website: http://www.sams.co.in

9. LAST DATE FOR APPLICATIONS:

Eligible candidates interested in this position are requested apply to tt.sg@sams.co.in  with a cover letter, discussing their interest in and suitability for the position, along with an updated resume, giving details of three references, current cost to organisation and expected compensation, by or before September 30, 2014.

For further details please visit our website www.sams.co.in