Product Manager - SightLife Global (Apply by: October 05, 2015)

JOB DESCRIPTION

Product Manager, India, SightLife Global, New Delhi

1. POSITION VACANT: Product Manager, India, SightLife Global, New Delhi

2. ORGANIZATION BACKGROUND:

Headquartered at Seattle, WA-USA, SightLife is one of the leading eye banks in the world, and serves as an international non-governmental organization (INGO) to eliminate corneal blindness.

Working with surgeons in over 30 countries, SightLife and its Global Partners restore sight to more than 20 men, women, and children each day. This is accomplished through eye banks, which are centers for the recovery and placement of eye tissue used in cornea transplants. SightLife’s mission is to eliminate corneal blindness globally through partnerships with eye banks in developing countries, where 90% of the 10 million people suffering from curable corneal blindness live.

SightLife constituted a small team of senior management and distribution professionals in India in 2010 for this purpose. This is an exciting opportunity to come on board an ambitious social initiative which has beneficially impacted millions of Indians suffering from reversible blindness.

SightLife is looking for an accomplished, product development professional, who wishes to join a dedicated and efficient team of cross-functional managers, focused on eliminating corneal blindness in India. Applicants must have relevant experience of successfully launching software products, excellent communication skills and the ability to work in a fast paced environment that encompasses software engineering and business professionals.

For more information please visit, http://www.sightlife.org

3. JOB DESCRIPTION/ RESPONSIBILITIES:

Reporting to the Director of Strategic Initiatives, the Product Manager shall engage with business application users in India, on behalf of SightLife’s IT Team in the US, during the product development lifecycle for SightLife’s suite of current and future products focused on eye bank management, surgeon development and patient care.

Key Responsibilities:

(1) Manage the product development process from conception through release, analysis, and iteration;
(2) Work with product, design, analytics, and engineering teams to determine product strategy and prioritize feature projects for version releases;
(3) Own and maintain the backlog and roadmaps for all products in the portfolio;
(4) Own, design, champion, and drive alignment on the to-be vision for the portfolio;
(5) Work with customers, business and IT to drive each product forward in reliability, relevance, quality, and user satisfaction;
(6) Effectively manage technical or user-driven escalations to rapid, satisfactory resolution with IT team;
(7) Finalize and roll-out Service Level Agreements associated with products, and ensure support model is operational and sustainable;
(8) Design and manage customer onboarding plans, including but not limited to project plans, communication, training strategy (working with the technical trainer);
(9) Drive adoption and utilization improvements and learnings;
(10) Analyze data to optimize performance and focus on high-potential product areas;
(11) Create and manage the launch and implementation plan with customers, manage feedback and requirements gathering for fixes and future releases, partner with the Technical Training Manager and support other key players, as part of the onboarding and management cycles;
(12) Partner with peer User Experience (UX) leads and customers, to fully understand their requirements;
(13) Successfully manage stakeholders and include them throughout the process of product management.

4. QUALIFICATIONS, EXPERIENCE AND COMPETENCIES:

Qualification:

(1) Graduate in computer science, or equivalent; 
(2) PG degree in Management is desirable.

Experience:

(1) Minimum four years’ experience in IT product management or product marketing; 
(2) Experience in product management and development lifecycle, software implementation and onboarding, requirements gathering (business requirement documentation and functional specification review on behalf of business) is essential;
(3) Experience of working on web and mobile products is desirable;
(4) UX is essential.

Skills and Attributes:

(1) Excellent communication skills;
(2) Demonstrable exceptional customer service and professional demeanor;
(3) Ability to work with a cross functional team;
(4) Understanding the reason for problem and solving by prioritizing the solutions against each other based on importance, not customer desire;
(5) Successful at driving stakeholder alignment, listening to them and letting them be a part of the solution; 
(6) Strong creative problem solving skills
(7) Strong negotiation skills encompassing advocating for customers among the product and engineering teams; 
(8) Product and analytics smarts - great instincts on how to make the right tradeoffs based on quantitative and qualitative data;
(9) Desire to test assumptions and hypothesis and the ability to extract valuable learnings from it.

5. COMPENSATION OFFERED:

Gross compensation for the position shall be attractive. The offer made to the selected candidate shall be commensurate with qualifications, experience and salary history.

6. LOCATION:

New Delhi

7. REFERENCE:    

PMI-SG

8. CONTACT INFORMATION:    

Senior Consultant
Strategic Alliance Management Services P Ltd., 
1/1B, Choudhary Hetram House, 
New Friends Colony (East), 
Bharat Nagar, New Delhi -110 025
Email: pmi-sg@sams.co.in 
Website: http://www.sams.co.in

9. LAST DATE FOR APPLICATIONS:

Eligible candidates interested in this position are requested apply to pmi-sg@sams.co.in with a cover letter, discussing their interest in and suitability for the position, along with an updated resume, giving details of three references, current cost to organisation and expected compensation, by or before October 5, 2015.For further details please visit our website www.sams.co.in