Friday, April 18, 2014

General Manager Programs - Population Services International (Apply by: 25 April 2014)



TITLE: General Manager Programs


DEPARTMENT: Program Management

REPORTS TO: Senior Director Programs

SUPERVISES: Program Team


CATEGORY: Program Support & Management

Population Services International
, India is a registered Indian Society dedicated to the improvement of public health in India. As a mission, PSI makes it easier for people in the developing world to lead healthier lives and plan the families they desire by marketing affordable products and services. PSI’s core values are Measurement, Honesty, Pragmatism, Collaboration, Trust and Commitment. Over the past twenty- five years, PSI has collaborated with the GoI and a number of donors to increase the use of modern contraception for family planning, to provide products and services for the health of mothers and children and to decrease the spread of HIV/AIDS. PSI harnesses the vitality of the private sector to address health problems of the low-income and vulnerable populations using social marketing to achieve positive behaviour change by promoting ideas, products and services conducive to better health. PSI promotes and distributes 11 health products, using commercial channels and outlets to make available quality health products at affordable prices. The basket of products includes condoms, oral contraceptives, intra uterine devices, emergency contraceptives, ORS, water purification solutions; IFA tablets; clean delivery kits and pre-packaged STI treatment kit. For more information, please visit


The General Manager will work closely with Senior Director – Programs and will be responsible for providing leadership in implementing and managing all aspects of program and related advocacy in the State/s.


1. Program Management

a) Hire, manage and support project staff to develop, implement, monitor and evaluate evidence-based marketing and communications plans designed to increase the supply and demand for FP services and products, improve operational efficiency, and achieve project deliverables.

b) Directly manage the program’s technical services department, comprised of the Communications,

Quality Assurance, and M&E teams, implementing continuous performance management and technical capacity building.

c) Ensure consistent use of evidence for program design and decision-making, including development of data collection tools, ensuring validity of data collected, overseeing research, evidence-based marketing planning, and regular program evaluation.

d) Working with the Sr. Director – Programs, support in engaging internal and external program planning and reporting, including joint annual work planning with Donors, and the Government of India.

e) Manage program staff performance, including routine feedback, regular supportive supervision, performance appraisals and capacity building

f) Offer guidance in development, implementation and management of evidence-based programming that is in line with organizational best practices, national health plans, and platform strategic plans.

g) Create and manage project budgets

h) Meet all reporting requirements and Donor deliverables

i) Coordinate with PSI headquarters to ensure that program activities follow best practices

2. Capacity Building

a) Strengthen the capacity of and transfer skills to local staff to independently implement, manage, and improve business practice and technical services. Ensure consistently high level of performance among Project Managers and the teams they lead, creating a culture of shared leadership and ownership of programs and processes.

b) Continuously assess progress of teams and individuals, adjusting technical inputs based on the needs required to meet organizational and individual objectives.

c) Support development and implementation of sustainable and effective systems to improve accountability and deliver results.

d) Continuously strengthen the capacity of program Communications, Quality Assurance, and M&E staff to achieve project deliverables on time and within budget, and to achieve measurable health impact.

3. Advocacy

a) Alongwith the Sr. Director – Programs, represent PSI in technical, programmatic, and coordination meetings with the Government, Donors and Partners.

b) Coordinate with project partners and other key stakeholders to share best practices, lessons learnt, and to develop areas of complementarity.

c) Contribute to the development of donor reports, proposals, success stories, publications, etc.


• A Master’s degree in a relevant field; MSW/MBA preferred.

• Over 12 years of experience in programmatic and financial management of large donor funded communications, quality assurance, and marketing programs related to public health

• In-depth knowledge of international development, and public child health issues

• Proven capacity-building experience in a developing country

• Preferred experience with monitoring and evaluating public health interventions

• Creativity and entrepreneurial outlook

• Ability to work effectively in partnership with a variety of audiences and organizations, including project staff, senior government, donor, and implementing partners

• Ability to work efficiently and quickly in a fast paced environment
• Excellent English language oral and written communication skills


• High levels of leadership and ability to produce quality results;

• Demonstrated management skills on projects with multiple components;
• Excellent organizational, planning, negotiating and problem-solving skills;
• Demonstrated ability to multitask and maintain schedules for deliverables;

• Knowledge and understanding of the political environment and of other factors in the country and in the state where the project will be managed;

• Proven ability to coordinate and work effectively with diverse stakeholders in numerous locations and levels, including private partners, donors, Government officials and bodies, technical experts, civil society organizations, community members and organizations and project support staff;

• Exemplary interpersonal skills to facilitate relations with the Government and other local partners;

• Excellent written and oral communications in English and additional working knowledge of Hindi and other Indian languages will be an advantage;

• Excellent computer skills with experience in using Microsoft Office programs, especially MS Word, MS Excel, MS PowerPoint and MS Outlook; and

• Excellent facilitation skills and handling high level delegation visits in the project.


• Drive Change and Innovation: Act with urgency for continuous improvement and with a bias towards action; promote development of breakthrough solutions; embrace and advocate innovations that improve results. Aggressively promotes the need for breakthrough improvements

• Develop Others: Give people challenging assignments to develop their capabilities; provide timely coaching, instruction and feedback, create an environment where failure is seen as an opportunity to learn. Coaches others and helps them develop their knowledge and skills

• Act with Long Term Perspective: Take actions today to build a strong foundation for future success; identify and take advantage of emerging opportunities; keep PSI’s long-term goals in mind when addressing short-term issues and problems. Identifies and acts to create organizational capability needed to meet future organizational goals

• Manage Complexity: Clarify issues in complex or ambiguous situations; balance competing priorities or goals; manage effectively in matrix organization; make timely decisions using available facts in ambiguous situations; make sense of inconsistent data. Keeps focused on key objectives and results when addressing the details of a situation

• Influence Decisions and Actions: Build support for recommendations and decisions; find common ground and mutual benefits to gain agreement and commitment; show enthusiasm, excitement and passion for goals. Identifies and communicates benefits to get agreement

PSI is an Equal Opportunity Employer and encourages applications from qualified individuals regardless of race, religion, national origin, sexual orientation or disability

We will collect the CVs at:

Last date of receipt of applications: 25 April 2014

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