Learning & Development Specialist - UNICEF (Apply by: 12 May 2014)

Vacancy No:  E-VN-2014-000853

Job Level:  P-3

Position#:  00071711

Country:  United States of America

Duty Station:  New York

Region:  NY HQ

Application Close:  12-May-14

Contract Type:  Long-term Staff (FT)

Purpose of the Position

Under the general supervision of the HR Manager - Learning, the incumbent will be responsible to provide technical support for the planning, design, implementation, and monitoring and evaluation of organizational learning programmes in business and systems performance support, with a specific focus on ensuring sustained VISION end-user performance. Moreover, the incumbent provides functional and technical guidance and on-going support to Operations leads in their respective Divisions in the areas of learning and development.

Key Expected Results

1. In collaboration with business owners, support the design, development and delivery of functional and operational business and systems training curricula for new staff or staff who undertake new functions; advise management on cost-effective delivery mechanisms which enable staff to access various appropriate training on an as-needed and/or real time basis; support the design and development of functional and operational training packages; monitor training needs and completion across the Organization.

2. Support the revision, updating and delivery of refresher and 'advanced' VISION training in collaboration with the respective business owners and other stakeholders; Integrate specific activities utilizing the new systems into existing or other corporate/UN learning and training programmes as appropriate.

3. Responsible for administering the various tools in use including, but not limited to: iLearn (uPerform) and Agora (LMS), including template creation and maintenance, project creation and maintenance, user admin and publishing. Provide quality control for tools and VISION performance support documents. Coach project administrators and authors in use of various support materials.

4. In collaboration with various business owners, ensure the continued maintenance and update of the VISION training and continued coherence between available data, data sheets and updated training material.

5. Support HQ, country and regional offices in the organization and delivery of operational, functional and organizational performance improvement training.

6. Identifies, recruits/procures and supervises technical resources and consultants as necessary for the above activities.

7. Facilitates/delivers trainings as appropriate; may be called upon to train others to deliver trainings.

8. Provides expertise, support and/or guidance to other projects as needed and based upon needs and priorities of the section/organization.

Qualifications of Successful Candidate

- An advanced university degree in Human Resources, Adult Education, Organizational Development, or a directly-related technical field(s) is required.

- A minimum of five (5) years of relevant experience, at the national and international levels, in Learning (design and delivery), organizational development and project management is required.

- Prior hands-on experience with uPerform and other related applications is considered an asset.

- Prior hands-on experience with technology-based systems for training (computer-based, digital learning, and interactive media) is considered highly desirable.

- Fluency in English (written and verbal) is required. Knowledge of an additional UN Language (Arabic, Chinese, French, Spanish, Russian) is considered an asset.

Competencies of Successful Candidate

- Communicates effectively to varied audiences, including during formal public speaking.
- Able to work effectively in a multi-cultural environment.
- Sets high standards for quality of work and consistently achieves project goals.
- Has good leadership and supervisory skills; co-ordinates group activities, ensuring that roles within the team are clear.
- Translates strategic direction into plans and objectives.
- Analyzes and integrates potentially conflicting numerical, verbal and other data from a number of sources.
- Demonstrates, applies and shares expert technical knowledge across the organization.
- Sets clearly defined objectives and plans activities for self, own team or department.

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UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organisation.