JOB DESCRIPTION
Senior Manager Operations
(Admin., Legal and ICT)
Plan India, Country
Office, New Delhi
1. POSITION VACANT:
Senior Manager Operations (Admin., Legal and ICT)
2. BACKGROUND:
Plan
India is a part of Plan International, one of the world\'s largest child
centred community development organisations. The basis of Plan’s work lies in
its commitment to the principle of equality and rights, developing the capacity
of civil society to enable them to meet their needs and replicating successful
models that have worked.
Plan is looking to recruit
motivated development practitioners to share Plan’s vision is of a world in
which all children realize their full potential in societies, which respect
people’s rights and dignity. Plan is
an equal opportunity employer and qualified women candidates are encouraged to
apply. Plan’s policies and
procedures reflect the organization’s commitment to child rights and child
protection.
For
further details about Plan India,
India, please visit http://planindia.org/
Job Purpose:
This
is a senior level position responsible for supervising, strengthening and
managing the operations portfolio in the organisation. The incumbent will
be responsible for planning, supervising and controlling the delivery of
administrative, logistical, ICT (Information Communication & Technology)
and legal services. This includes formulating policies and guidelines, managing
daily operations, and planning administrative services. The Senior Manager
Operations will also address the skill development needs of the team directly
reporting to the incumbent. S/he will develop, refine and implement Operations
strategy and lead the team towards a strong performance oriented approach. S/he
will be responsible for the management of the overall quality and efficiency of
operations.
Leading and Developing
Team
(1)
To provide leadership, direction and support to the Admin and ICT (Information
Communication & Technology) team.
(2)
Be an inspirational leader and cultivate a culture of collaboration, respect,
innovation and winning mentality, besides other core values.
(3)
Secure and develop talent to respond to short- and long-term business
requirements and establish competitive advantage.
(4)
Ensure procedures and standards are applied consistently.
(5)
Manage staff, prepare work schedules and assign specific duties.
(6)
Ensure Plan India’s performance management procedures and standards used to
induct, manage and develop staff members are adhered for development of
operations team.
(7)
Lead employee development to ensure that the operations team maintains
high-caliber talent
(8)
Supervise and coach ICT Manager & Admin Manager on a weekly basis
(9)
Manage and Lead 21 steps hiring process for vendor/consultant engagement for
various departments
Operations & ICT (Information
Communication & Technology) Management:
(1)
Improve the operational systems, processes and policies in support of
organizations mission -- specifically, support better management reporting,
information flow.
(2)
Manage and increase the effectiveness and efficiency of Support Services (ICT
and Admin), through improvements to each function as well as coordination and
communication between support and business functions.
(3)
Organize purchase processes for all required materials and assets in the across
Plan India Country and State Offices;
(4)
Oversee the administration and maintenance of fixed assets and other property
belonging to the organization;
(5)
Lead, manage and coordinate the lease, preparation and maintenance of the
required office space for the Country Office;
(6)
Oversee the implementation of procedural & policy changes in ICT and
Administration department to improve Plan India’s operational efficiency
(7)
Design and implement office policies by establishing standards and procedures;
measuring results against standards and make necessary adjustments
(8)
Maintain office services by organizing office operations and procedures; design
filing systems; review and approve supply requisitions.
(9)
Enhance office efficiency by planning and managing office systems, layouts, and
procurement
(10)
Monitor and manage vendors/agencies to ensure that they efficiently and
effectively provide needed services while staying within budgetary limits.
(11)
Oversee activities directly related to business support.
(12)
Play a significant role in long-term planning, including an initiative geared
toward operational excellence.
(13)
Lead and Oversee development of ICT and Admin budgets
(14)
Determine how to allocate budgets and how to account for the same.
Procurement Management:
(1) Prepare
annual procurement plan for all procurement related (program and non program)
as per approved budget in consultation with the program team and finance team
linking the same with the program implementation calendar, and quarterisation
of budget
(2) Implement
all procurement activities well in advance as per approved budget and annual
procurement plan.
(3) Oversee
the procurement process and ensure that the procurement is completed in time
and in a very cost effective manner for goods and services.
(4) Lead
the bidding process in case of high value procurement. Make sure all the
requirement as per the bidding policy are followed to ensure transparency
(5) Arrange
and follow Plan India’s purchase / procurement policy and purchase /procurement
guidelines and norms for all type of procurement (goods and services)
(6) Work
with purchase committee for all purchase as per the organization policy,
(7) Train
the India Country Office and State Office teams in understanding Plan India’s
procurement requirements.
(8) Lead
and manage the market survey in order to assess the market trends and to know
average costs of material/items needed by Plan India, availability of types of
goods/materials and services and share the same to the management.
(9) Undertake
field visits to understand the nature of suppliers in the field area
(i.e. When procurement happens in the field).
(10)
Recommend deviations with alternate procedures to the management wehere
Plan India processes cannot be implemented.
(11)
Maintain market price/rate of all goods/materials generally purchased by Plan
India.
(12)
Obtain and maintain, the general practice of procurement process in other
similar organization and local government,
(13)
Ensure Plan India’s procurement norms are accordance with the local statutory
requirement. Any difference should be brought to the attention of the
management,
(14)
Ensure vendors/suppliers list with their contact details is maintained and
updated on regular basis
(15)
Ensure procurement files are maintained in an appropriate fashion and order
including – requisition, quotes/bids, comparison, evaluation, approval,
contract/purchase order, delivery note etc. for each purchase.
Warehouse Management:
(1)
Oversee the overall management of the warehouse,
(2)
Ensure that the warehouse is being managed as per the standard guidelines, the
goods are being kept in the proper manner and recorded in the warehouse
inventory. Ensure that the inventory is up to date all the time – a proper
check in and check out system is placed and maintained all time and it is
adequately documented
(3)
Supervise and oversee the work of the warehouse staff,
(4)
Ensure the goods are packed and dispatched to the final destination as per the
schedule and requirements
(5)
Make sure that the goods are safe and secured against damaged including
insurance coverage
Logistical
Responsibilities:
(1)
Ensure a high quality service in the communication with external customers and
clients through reception, telephone response, mail reception and dispatch;
(2)
Supervise and coordinate the booking-system for local, national and
international travel and transport;
(3)
Define minimum standards and maximum amounts for travel-related accommodation
and subsistence expenditure;
(4)
Elaborate and regularly update essential information on available venues for
accommodation and events in key cities;
(5)
Provide leadership and support in logistical matters to other departments in
the organization of events and public activities.
Security Management
(1)
Be the focal point of contact for all security policies and issues
(2)
Ensure implementation of security rules for Plan staff
(3)
Responsible for office premises security
(4)
Ensure all staff who are travelling from the India or coming to the India are
aware of the security issues, i.e. current security situation if necessary, and
then also keep a log of the flights etc of all the people travelling for Plan
India in the country, if possible.
(5)
Issuing security advisory to staff travelling to/ within/outside India
(6)
To promote the development of appropriate security information networks
relevant to all Plan India teams working in India.
(7)
Ensure collection and dissemination of relevant security information thus
enabling Plan India to manage security effectively.
(8)
Ensure security information is recorded and analysed regularly, and provide
regular, concise and clear verbal and written security updates
(9)
Ensure functioning of security management system is in place for India.
(10)
Ensure development of appropriate and user friendly India Security Guidelines
and Local Security Guidelines for all state office and PMU’s.
(11)
To support managers in the implementation of agreed security procedures
ensuring that all staff are familiar with and adhere to these guidelines and
are fully informed about any changes in security levels or procedures.
(12) To
assist the state office security focal points in the programme areas to develop
effective security briefings for new staff and visitors.
Legal Responsibilities:
(1)
Manage all Service and Purchase Contracts with external contractors;
(2)
Lead the Negotiation and management of lease-agreements in the name of the
organization;
(3)
Support other departments in the elaboration and revision of agreements with
partner organizations;
(4)
Liaise with Government authorities /agencies in order to maintain smooth
functioning of Plan’s work in the country;
(5)
Coordinate with legal advisor for all agreements other than the labour
contracts.
(6)
Serve as primary liaison to legal counsel in addressing legal issues e.g.
copyright, antitrust, governing instruments, partnerships, licensing etc.
(7)
Oversee organizational insurance policies.
Other Responsibilities:
(1)
Elaborate and monitor the annual budget for administration for the whole
organization;
(2)
Suggest innovations in systems and procedures in order to minimize costs and
increase effectiveness of Plan’s processes;
(3)
Support and instruct other parts of the organization in the application and
compliance with the respective policies and procedures (Field Operations Book).
(4)
Ensure effective handling of petty cash system.
(5)
Support Director Finance & Operations in Risk Management
Experience, Knowledge,
Skills and Competencies required:
(1)
Post Graduate with minimum 10 years progressive experience in administration
function of middle to large scale organization. Atleast 3 year’s experience of
leading ICT & Admin functions.
(2)
Experience in an International Development Organization would be an advantage.
(3)
Excellent lateral co-ordination and resourcefulness traits
(4)
A very thorough understanding of different communication preferences – of
different people, dealing with a wide range of stakeholders and being
comfortable with a bi-lingual mode of expression.
(5)
Experience in leading work-teams.
(6)
Should be high on ethics
(7)
Effective communication and team-work – polite yet firm with speech
(8)
Ability to manage multiple functions – ICT and Admin.
(9)
Proven experience of technical security expertise.
(10) Should
possess knowledge of laws, legal codes, court procedures, precedents,
government regulations, executive orders, agency rules, and the democratic
political process.
(11) Knowledge
of principles and processes for providing customer and personal services. This
includes customer needs assessment, meeting quality standards for services, and
evaluation of customer satisfaction.
(12) Knowledge
of business and management principles involved in strategic planning, resource
allocation, and coordination of people and resources.
(13) Knowledge
of relevant policies, procedures, and strategies to promote effective local,
state, or national security operations for the protection of people, data &
property.
(14) Ability
to Motivate, develop and direct people as they work, identifying the best
people for the job.
(15) Ability
to Manage own time and the time of others.
(16) Ability
to Monitor/Assess own and teams performance to make improvements or take
corrective action.
(17) Ability
to consider the relative costs and benefits of potential actions to choose the
most appropriate.
(18) A
patient listener and ability to translate conversations into documentary
records. Have methodical and systematic follow-up skills.
(19) Overall,
ability to work in a cost effective manner would be an added advantage. Ability
to work under pressure calmly is essential.
(20) A
pleasant personality with a go-getting attitude with a result orientation would
be preferred.
Languages:
Speaks,
reads, and writes English and Hindi fluently. Knowledge of any other Indian
language would be preferable.
Travel Requirements:
Incumbent
will be expected to travel below 30% of the contributory time.
Compensation and
Employment:
Plan
is an equal opportunity employer and qualified women candidates are encouraged
to apply. Our policies and procedures
reflect our commitment to child rights and child protection.
6. LOCATION: The position will be
based at New Delhi.
7. REFERENCE:
SMO-PLAN
8. CONTACT INFORMATION:
Senior
Consultant
Strategic
Alliance Management Services P Ltd.
1/1B,
Choudhary Hetram House, Bharat Nagar
New
Friends Colony, New Delhi 110 025
Email: smo-plan@sams.co.in
9. LAST DATE FOR
APPLICATIONS:
Eligible
candidates interested in this position are requested to apply to
smo-plan@sams.co.in with a cover letter, discussing their interest
in and suitability for the position, along with an updated resume, giving
details of three references, current cost to organisation and expected
compensation, by or before March 5, 2014.
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